Crew Support Specialist Riga

 Type of contract: Permanent

“Our people are the heart of Norwegian. We embrace a culture of diversity, equality and inclusion. Embracing this culture is critical to our business success and makes us stronger together. Our people have different knowledge, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Crew Support Specialist?

 As a Crew Support Specialist, reporting directly to the Team Leader - Admin Support, you will play a vital role in ensuring the accurate and timely handling of administrative support activities for our crew. Your day will involve managing various crew-related services in a structured, reliable, and service-minded manner, acting as a key point of coordination for requests, claims, and other essential matters that affect the daily operations and welfare of our crew.

In this role you will be responsible for:

• Ensuring the daily administration and coordination of Concur claims handling, including follow-up on submitted claims and required documentation.

• Managing and coordinating parking-related support, commuter tickets, and observer tickets for our crew.

• Providing administrative support for crew meals and the coordination of uniforms and accessories.

• Responding to crew enquiries related to claims, tickets, meals, and uniforms in a timely and professional manner.

• Investigating reported issues and addressing them with the relevant personnel, department, or supplier.

• Maintaining accurate records and ensuring all tasks are handled in accordance with company procedures.

• Collaborating with relevant departments and external providers to ensure smooth delivery of crew support services.

• Identifying recurring issues or improvement opportunities and raising them to the Team Leader.

You are our ideal candidate if:

• You have a Bachelor’s degree in Business, Administration, HR, or a related field (equivalent experience will also be considered).

• You possess strong administrative and organizational skills with a keen eye for detail.

• You have excellent communication and interpersonal skills, with a service-minded attitude.

• You are digitally proficient with an interest in working with various systems and tools.

• You are a proactive problem-solver, able to investigate and resolve issues effectively.

• You are fluent in English (written and verbal).

We can offer:

There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines

• Get comprehensive travel insurance

• You will have the flexibility to combine working from our office and from home

• We offer a competitive salary

• Opportunity to join our share saving plan

Could this be the start of an amazing journey? If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Do you have any questions? 

If so, please contact: 

Irena Frøland

Director Crew Support

Email:  Irena.Froland@norwegian.com

 Travel required: Some travelling must be expected 

Application deadline: 10.10.2026