Senior Coordinator Passenger Rights & Compliance

Are you our new Senior Coordinator Passenger Rights and Compliance?

The Senior Coordinator, Passenger Rights and Compliance, is responsible for managing passenger rights claims and supporting with legal, administrative and compliance tasks. The role ensures that claims are handled in accordance with applicable passenger rights legislation, company policies, and regulatory requirements. The Senior Coordinator also supports legal proceedings by investigating cases, gathering evidence, administrative follow-ups.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

In this role you will be responsible for:

• Manage claims and ensure timely, accurate handling in line with applicable legislation and internal procedures.

• Collaborate with internal departments, including Operations, Customer Service, and Legal, to ensure accurate and efficient case handling.

• Investigate the causes of operational disruptions by collecting and analysing relevant information from internal systems and stakeholders.

• Gather, review, and organize documentation and evidence in reports, to support the company's legal position.

• Assist Passenger Rights Advisors and other team members with case preparation, legal documentation and administrative tasks.

• Receive, open, sort, and scan incoming physical mail, ensuring legal correspondence is processed promptly and accurately.

• Stay informed and up to date on current legislations regarding customer rights and airline liability, EU261/2004, and other relevant regulations.

• Keep abreast of changes to Norwegian’s and Widerøe’s policies and guidelines, ensuring compliance in all interactions.

• Contribute on solving other tasks at Customer Care when needed.  

You are our ideal candidate if:

• Minimum 1 year experience from Customer Service.

• Knowledge of all aspects of airport logistics, our booking process, WEB page and customer experience.

• Solid understanding of passenger legislation, including EU261/2004 and other Civil Aviation Authority (CAA) requirements related to customer liability.

• Proven ability to make independent decisions and handle challenging situations with confidence.

• Flexible and creative problem-solver, able to think "outside the box" to identify solutions.

• Commitment to personal and professional growth, with the ability to adapt to organizational changes.

• The position requires fluent Norwegian (minimum C2 level), and proficient English, both written and spoken.

• Documented experience with IT tools  

Personal Qualities:

• Excellent computer skills, with a keen eye for detail and accuracy.

• Outstanding communication and interpersonal skills, fostering collaboration and teamwork.

• Solution-oriented mindset with a proactive approach to challenges.

• Willingness to take on a wide range of tasks and responsibilities with enthusiasm.

• Ability to work independently and as part of a team in a dynamic environment.

We can offer:

There are lots of benefits that go beyond a competitive salary once you join us as a colleague. We aim to reward, support and develop our people in their chosen career.

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines

• Get comprehensive travel insurance

• You will have the flexibility to combine working from our office and from home

• We offer a competitive salary

• Opportunity to join our share saving plan

Could this be the start of an amazing journey?

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. The application can be submitted in Norwegian or English.

Do you have any questions?

Or need any help with your application? We are here to support you, please contact:

Stina Myhre Mevassvik, Team Leader Passenger Rights and Compliance

Stina.Myhre.Mevassvik@norwegian.com