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Senior Advisor Operations Performance & Analytics

Req. Id:  3142
Location: 

Lysaker, NO, 1366

 

Senior Advisor Operations Performance & Analytics 

Application deadline: 27.11.2026 

Location: Norway 

Type of contract: Permanent

 

Are you our new Senior Operations Performance Analytics?

 

Join Us as Senior Operations Performance Analytics!

 

Are you passionate about aviation, operational excellence, and turning complex data into meaningful business improvements?

We’re looking for a strategic, analytical, and results-driven professional to help shape and drive our Operational Excellence and Performance framework across Norwegian.

 

In this role, you will play a key part in how we measure, manage, and continuously improve operational performance across the airline. Working closely with Flight Operations, Ground Operations, Technical Operations, Crew, Safety, and IT, you will identify opportunities, challenge existing processes, and drive improvements that strengthen efficiency, reliability, and customer satisfaction.

 

Reporting directly to the Chief Operations Officer (COO), you will have a highly influential role in driving cross-functional improvement initiatives, evaluating strategic investments, and ensuring operational decisions are supported by reliable data and measurable business value.

 

You will also help shape the future of our operations by exploring advanced analytics, predictive technologies, and AI-driven solutions to support smarter and more proactive decision-making.

 

If you thrive in a dynamic aviation environment, enjoy solving complex operational challenges, and want to make a real impact across the organisation — this could be your opportunity to help shape the future of Norwegian.

 

What You’ll Be Responsible For:

  • Developing and driving Norwegian's Operational Excellence and Performance framework, ensuring alignment with the airline's overall business strategy.
  • Leading complex, cross-functional improvement initiatives across Flight Operations, Ground Operations, Technical Operations, and Crew.
  • Identifying operational bottlenecks, inefficiencies, and improvement opportunities through advanced data analysis and performance monitoring.
  • Establishing and continuously developing operational KPIs and OKRs to support effective performance management and strategic decision-making.
  • Evaluating operational investment proposals, business cases, and strategic initiatives based on measurable business value, implementation risks, and expected outcomes.
  • Driving improvements in operational reliability, efficiency, and customer satisfaction through insights from On-Time Performance (OTP), Net Promoter Score (NPS), and Customer Experience (CX).
  • Collaborating closely with IT and the central Data Platform team to ensure high-quality operational data, reliable dashboards, and effective analytical solutions.
  • Partnering with the Safety Office to identify trends, assess operational risks, and support data-driven safety improvements.
  • Leading the development and implementation of innovative operational solutions, including predictive analytics, AI-driven decision-support tools, and advanced simulation models.
  • Building strong relationships across the organisation and promoting a collaborative culture of continuous improvement.
  • Representing the COO in relevant steering committees and supporting the resolution of cross-functional operational priorities and resource challenges.
  • Preparing and presenting strategic recommendations, operational performance insights, and business cases to the Executive Leadership Team and Board of Directors.

 

Who We’re Looking For:

  • Master’s degree in aviation, engineering, business, analytics, or another relevant field.
  • Minimum 5 years of professional experience within the aviation industry.
  • Experience in a senior leadership or strategic advisory role within an airline or similarly complex operational environment is an advantage.
  • Strong expertise in Operational Excellence, continuous improvement methodologies, and advanced analytics, ideally supported by Lean, Six Sigma Black Belt, or equivalent qualifications.
  • Proven experience leading complex improvement initiatives and managing cross-functional projects.
  • Excellent analytical, quantitative, and problem-solving skills, with the ability to translate complex data into actionable business recommendations.
  • Strong understanding of operational performance management, strategic planning, and KPI frameworks.
  • Excellent stakeholder management and communication skills, with the ability to influence senior leaders and communicate complex insights clearly.
  • A proactive and collaborative mindset, with the confidence to challenge established practices and drive meaningful change.
  • High level of professional integrity, discretion, and sound judgement when handling sensitive business matters.
  • Knowledge of airline operating models, AOC accountabilities, and EASA regulatory requirements is an advantage.
  • Excellent written and verbal English communication skills.

 

What We Offer:

  • Market-aligned compensation
  • Possibility to travel in Europe with employee-priced tickets
  • Set your own footprint in a friendly working environment
  • Passionate colleagues and an energetic and innovative work environment
  • Employee share savings plan
  • Good pension and insurance schemes

 

Do you have any questions?

If so, please contact:

Henrik Fjeld
Title: Chief Operations Officer
Email: henrik.fjeld@norwegian.com

 

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

 

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV and cover letter in both English or a Scandinavian language.

 

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

 

We hope to welcome you on board!

 

Location: Norway 

Travel required: Some travelling must be expected 

Application deadline: 27.11.2026 

 

 

About Norwegian

The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

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