Passenger Rights & Compliance Advisor

Type of contract: Permanent

Coordinator Passenger Rights and Compliance (Part-time, 30%)

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Coordinator Passenger Rights and Compliance?

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

Are you a law student ready to put theory into practice? Do you have a passion for creating great customer experiences, a sharp legal pen, and a desire to be part of one of the Nordics' most recognizable brands? Then you might be exactly the person we are looking for!

At Norwegian, we work every day to ensure our customers have a smart and pleasant travel experience. When unforeseen events like delays or cancellations occur, it is essential that we handle passenger rights in a professional, efficient, and fair manner.

We are currently seeking an engaged and proactive Passenger Rights and Compliance Coordinator to join our team at Fornebu. This position is a 30% part-time role, making it exceptionally well-suited for a law student looking for valuable hands-on experience in legal case handling and dispute resolution within aviation and consumer law.

In this role you will be responsible for: 

As our Passenger Rights and Compliance Coordinator, you will be part of a highly skilled specialist team dealing with legal issues related to passenger rights. You will work closely with colleagues across Operations, Customer Care, and Legal, gaining unique insight into how law is applied in practice within an international business.

Your main responsibilities will include:

• Claims Assessment: Assessing and processing claims in accordance with applicable legislation (specifically EU Regulation 261/2004) and our internal guidelines.

• Dispute Resolution: Preparing cases and representing the company in the Conciliation Board (Forliksrådet) when necessary.

• Data Analysis: Collecting and analyzing data from our internal operational systems to identify the root causes of delays and cancellations.

• Evidence Gathering: Gathering, evaluating, and structuring documentation and evidence to strengthen the company’s legal position.

• Team Support: Assisting our Passenger Rights Advisors with case preparation, legal documentation, and administrative tasks.

• Correspondence: Ensuring the efficient handling of physical correspondence.

• Cross-Functional Support: Contributing to tasks across Customer Care as operational needs arise.

You are our ideal candidate if:

We believe you are an enthusiastic law student looking for a relevant and exciting job alongside your studies, or that you have a strong interest in consumer and aviation law. You are motivated by finding good solutions to complex problems and thrive in a fast-paced environment.

We hope you recognize yourself in the following qualifications and traits:

• Academic Background: You are currently studying law (rettsvitenskap) or have another relevant academic background.

• Customer Focus: You preferably have experience in customer service and a solid understanding of booking processes, our website, and the overall customer journey.

• Legal Knowledge: You have a good understanding of passenger rights, particularly EU Regulation 261/2004.

• Digital Savvy: You have strong digital skills and learn new systems quickly. Experience with tools like Zendesk, Bono, Amadeus (AMA), Tidy, or Office 365 is a major plus.

• Language Skills: You communicate clearly and professionally in a Scandinavian language (Norwegian, Swedish, or Danish) and have excellent written and spoken English skills.

• Communication: You express yourself clearly and professionally, whether drafting formal legal responses or collaborating with team members.

• Solution-Oriented: You see opportunities where others see obstacles and approach new challenges with enthusiasm and energy.

• Detail-Oriented & Decisive: You have a keen eye for detail, work accurately under pressure, and have the ability to make independent, well-founded decisions.

• Team Player: You enjoy working collaboratively and are not afraid to "think outside the box" to help a colleague or resolve a challenge.

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

Relevant Experience: A unique opportunity to gain practical and highly relevant legal experience from an international airline.
Development: Great professional and personal growth opportunities within an informal, international, dynamic, and inclusive working environment.
Modern Workspace: Bright and modern office spaces at the Fornebu Business Centre (Diamanten).
Travel Perks: Travel in Europe and beyond with massively discounted employee-priced tickets with Norwegian and our partner airlines.
Flexibility: The flexibility to combine working from our office and from home to fit your study schedule.
Pension & Insurance: Excellent pension schemes and comprehensive medical and travel insurance.
Social Benefits: Opportunities to participate in activities organized by the Norwegian SportsClub and the option to join our share saving plan.
Competitive Terms: A competitive salary and terms.

Could this be the start of an amazing journey?

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV and a short application letter explaining why you are the perfect fit for the role. We review applications on an ongoing basis.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk! 

If you have any questions, feel free to reach out to:

Name: Stina Myhre Mevassvik

Title: Team Leader Passenger Rights and Compliance

Email: Stina.Myhre.Mevassvik@norwegian.com

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

Travel required:  

Application deadline: 28.08.26