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Manager Business Development

Req. Id:  3130
Location: 

Lysaker, NO, 1366

Type of contract: Temporary contract

 

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

 

Are you our temporary Manager Business Development?
We are looking for a strategic, hands-on, and technologically adept leader to join us as Manager Business Development for Customer Care for a 6-month temporary position, covering a parental leave

In this role, you will hold overall responsibility for the systems and digital channels that support our customer service operations.

You will act as a vital bridge between IT and Customer Care, driving the strategic use of customer care technologies to ensure both business value and a seamless passenger experience. If you are analytical, love process improvement, thrive under pressure, and have a passion for building high-performing teams, this is your opportunity to shape the future of Norwegian’s digital customer journey.

 

In this role you will be responsible for: 

  • Strategic Alignment & Strategy: Maintain a continuous strategic dialogue on system utilization between IT and Customer Care. Develop and execute a digital customer care strategy alongside key stakeholders.
  • System Ownership: Take overall responsibility for all customer care systems. Ensure they are fully optimized and facilitate structural changes to drive cost-efficiency and performance.
  • Team Leadership: Lead, mentor, and develop a high-performing team of key specialists, promoting professional growth and building team capabilities.
  • Continuous Improvement & Digitalization: Partner with the SVP Customer Care to evaluate current systems, drive digitalization efforts, and implement procedures to maximize efficiency with a high focus on cost control.
  • Project Participation: Actively represent Customer Care in cross-functional projects, system migrations, and operational initiatives.
  • Upskilling: Create and deliver training materials to upskill internal teams, preparing them to manage daily tasks efficiently.
  • Stakeholder Management: Collaborate across multiple departments, meet with external partners, and support broader customer care efforts to safeguard Norwegian’s commitment to exceptional customer service.

 

 

You are our ideal candidate if: 

To succeed in this role, you must bring a solid blend of technical system insight, commercial mindset, and operational leadership experience.

 

We are looking for a candidate with:

  • Minimum of 7 years of experience in a similar role, ideally with extensive experience in the travel industry, aviation, or airline operations.
  • Extensive knowledge and hands-on experience working with customer care systems and digital customer care channels in close collaboration with IT departments.
  • A strong understanding of the airline-specific customer journey, along with familiarity with the products, rules, and regulations within the Norwegian Group.
  • Good financial understanding with a strong cost-focus and analytical capability.
  • Excellent IT and computer skills, and a proven track record of collaborating across multiple internal departments and with external vendors.
  • Fluency in a Scandinavian language (Norwegian, Swedish, or Danish) and English, both written and spoken.

 

 

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

  • Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
  • We have good pension schemes
  • Get comprehensive medical and travel insurance
  • You will have the flexibility to combine working from our office and from home
  • We offer a competitive salary
  • Possibility to participate in activities run by Norwegian SportsClub 
  • Opportunity to join our share saving plan

 

Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

 

Interested? Let’s talk! 

If you have any questions, feel free to reach out to: 


Oddbjørn Hansen

Title: Director customer care Innovation & support

Email: Oddbjorn.Hansen@norwegian.com

 

 

 

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way”

 

 

 

 

Travel required: Some travelling must be expected 

Application deadline: 06.11.2026 

 

 

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

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