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Customer Care Systems Specialist

Req. Id:  3131
Location: 

Lysaker, NO, 1366

Type of contract: Temporary contract

 

 

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

 

Are you our new Customer Care Systems Specialist?

Join us in the Innovation & Systems team in the Customer Care department. We are currently looking for a Customer Care Systems Specialist for a 6-month temporary position to cover a temporary leave of absence. At Innovation & Systems, we work closely with our end-users, external vendors, and Norwegians IT department to ensure that our Customer Care teams work in the most efficient way and get the most out of the systems that are used.

 

 

We can offer:

  • Market-aligned compensation
  • Possibility to travel in Europe with employee priced tickets
  • Set your own footprint in a friendly working environment
  • Passionate colleagues and an energetic and innovative work environment

 

 

You are our ideal candidate if:

You have extensive knowledge of and experience working with customer care systems and digital customer care channels.
You need to have a good understanding of the airline-specific customer journey.

 

 

You have:

  • Excellent interpersonal and business engagement skills
  • An autonomous, self-driven and structured work style
  • A holistic approach to operational challenges with a solution oriented “can do” attitude
  • Ability to make decisions and solve ad-hoc problems under pressure with a high workload
  • Knowledge about products, rules, and regulations within the Norwegian Group
  • Excellent computer skills:
    • Office 365 and Sharepoint
    • Experience with Atlassian tools such as Jira and Confluence
  • Experience with for example:
    • Zendesk or other ticketing systems
    • Genesys or other contact center solutions
    • Kindly or other chatbots
    • Comarch or other loyalty management systems
    • Amadeus or other GDS

 

 

In this role you will be responsible for:

  • Providing system support and administration for Customer Care systems
  • Participate in projects within Customer Care, across departments and with external vendors
  • Gather feedback and requirements from end users and stakeholders and use it to improve and develop processes and guidelines
  • Coordinate with Customer Care’s content specialist on compliance on content being published and/or updated in platforms under Customer Care’s responsibility.

 

 

Do you have any questions?

If so, please contact:

Michael Rosland
Manager Business Development
michael.rosland@norwegian.com

 

So, what are you waiting for? 

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us. 

 

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language

 

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

We hope to welcome you on board!

 

 

Travel required: Some travelling must be expected 

Application deadline: 06.11.2026 

 

 

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

Apply now »