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Operations Service Agent Copenhagen Airport

Req. Id: 3138

Location:

Kastrup, DK, 2770

Application deadline: 20.11.26

Location: Denmark

Type of contract: Permanent

"Our people are the heart of Norwegian.  

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe"

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do. 

We have implemented an Equality Plan to safeguard a selection process without discrimination based on gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation, and other attributes.  

Embracing this culture is critical to our business success and makes us stronger together. 

Are you our new Operations Service Agent at Copenhagen Airport?

Main Objectives :

Coordination of internal departments and third-party suppliers to keep everyone informed about the daily operation.
Communication with flight crews via VHF or ACARS, ensuring they receive all necessary information for arrivals and departures at CPH Airport
Reporting of daily operational statistics in real-time to maintain accuracy and transparency.
Flexibility to take on additional duties as assigned by the company, which may vary depending on operational needs.

Area of Responsibility :

Ensuring all internal departments and external third-party suppliers are kept informed on the status of the daily operation.
Maintaining communications with flight crew, through VHF or ACARS to ensure they have all required information for arriving / departing CPH.
Ensuring proper loading instructions and final figures are created and sent.
Contributing to continuous improvement, e.g. sharing improvement ideas and help implementing solutions.
Supporting colleagues by sharing best practices and helping them when needed.
This job description is not limiting in comparison to other duties, as the Company may consider other duties appropriate to post the position on a permanent or temporary basis.
Based at CPH Airport but some travel may be required to support operations around the network.

Competence profile (ideal) :

Experience in an operations role within aviation/travel industry.
Good understanding of airline/airport operations.
Strong communication skills, both verbal and written, with individuals and groups, ensuring effective flow of information in terms of awareness and understanding.
Ability to work effectively with peers during unsociable hours.

Authority

To be determined in accordance with delegation of authority.

Do you have any questions?

Or need any help with your application? We are here to support you, please contact:

Duty Manager
Marta Anna Olszynska

Marta.Anna.Olszynska-Wiecek@norwegian.com

Travel required:

Application deadline: 20.11.26

Our Story

The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

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