Team Leader SCC, OSL Airport
Gardermoen, NO, 2060
Team Leader SCC, OSL Airport
Application deadline: 3.9.2026
Location: Norway
Type of contract: Permanent / Temporary Contract
"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Our people are the heart of Norwegian.
We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe.
Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.
Are you our New Team Leader SCC for Norwegian Ground Handling at Oslo Airport.
In Norwegian we keep on taking care of our people.
Role Purpose :
The Team Leader Station Control Center (SCC) plays a key role in ensuring smooth day-to-day ground handling operation at Oslo Airport by leading and supporting the Operations Services Coordinators/Agents. The Team Leader acts as the central point of coordination for operational updates, communication across departments, and real-time decision-making to ensure operational excellence and on-time performance (OTP). Reporting to Duty Manager while on shift.
Key Responsibilities:
- Supervise, support, and coordinate the SCC team to ensure all duties are carried out efficiently and to high standards.
- Serve as the primary point of contact for internal departments and third-party suppliers regarding operational issues, ensuring timely updates and communication.
- Monitor and manage daily operational performance, proactively addressing disruptions and escalating when required.
- Ensure communication with flight crew via VHF/ACARS is accurate, timely, and professional.
- Oversee the accuracy and timeliness of updates in internal and airport systems.
- Support the preparation and verification of daily operational reports for senior management.
- Coach and develop SCC staff, providing guidance, training, and performance feedback.
- Ensure all SCC activities are compliant with safety, security, and regulatory standards.
- Lead by example, promoting a culture of accountability, collaboration, and continuous improvement.
Requirements and Competencies:
- Proven experience in an operational role within the aviation industry.
- Strong understanding of airport and airline ground operations.
- Demonstrated leadership or supervisory experience in a fast-paced environment.
- Excellent communication skills (verbal and written) with the ability to coordinate across multiple stakeholders.
- Strong decision-making and problem-solving abilities under pressure.
- Fluent in English; proficiency in Norwegian is an asset.
- Flexible and able to work shifts, including nights, weekends, and holidays.
- Experience working in a control center or dispatch environment.
- Familiarity with relevant systems (e.g., ACARS, airport operational databases).
- Ability to analyse data and contribute to performance reporting.
Additional Information:
The role is primarily based at Oslo Gardermoen Airport; occasional travel may be required to support operations across the network.
This job description is not exhaustive and may be amended to reflect evolving business needs.
Do you have any questions?
If so, please contact:
Trine Rinnan Jørgensen
Front of house Manager
Email: Trine.Rinnan.Jorgensen@norwegian.com
So, what are you waiting for?
If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.
You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.
Please note: We can only accept applications that have been submitted through our recruitment system.
We hope to welcome you on board!
Location: Norway
Travel required: Some travelling must be expected
Application deadline: 05.09.2025
Our Story
Who is Norwegian today?
Norwegian is today the largest Norwegian airline and is one of Europe's leading low-cost airlines with over 4,000 employees. In 2022, Norwegian had more than 18 million passengers. The company offers an extensive route network between the Nordic countries and destinations in Europe and operates from air bases in Norway and other European cities. The company is listed on the Oslo Stock Exchange.
Over 20 years in the air
In 2022, Norwegian celebrated its 20th anniversary. Right from the start, the company’s most important task has been to offer affordable flights to everyone and to help people fly with more freedom of choice on their journey. More than 300 million passengers have flown with Norwegian.
A sustainable future
Norwegian is a driving force behind sustainable solutions and green transformation in aviation. The company aims to reduce CO2 emissions by 45% by 2030. That is why Norwegian renews its aircraft fleet, promotes sustainable aviation fuel, reduces and recycles waste, and uses weather and wind data for more efficient flights which save fuel. Norwegian's ambition is to become the most sustainable choice for passengers.
Travel required: No travelling required
Application deadline: 3.9.2026