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Customer Service Agent ALC ( Alicante Airport)

Req. Id:  3134
Location: 

ELCHE, A, ES, 03195

 

Customer Service Agent ALC ( Alicante Airport) 

Application deadline: 20.11.26 

Location: Spain 

Type of contract: Temporary contract

 

 

 

"Our people are the heart of Norwegian.   

We are made up of colleagues from different cultures and backgrounds who are united behind our vision: to become the most loved and trusted airline in Europe"

Norwegian embraces a culture of equality, fairness, sustainability, respect, and inclusion in everything that we do.  

We have implemented an Equality Plan to safeguard a selection process without discrimination based on gender, age, culture, nationality, ethnicity, physical abilities, political and religious beliefs, sexual orientation, and other attributes.   

Embracing this culture is critical to our business success and makes us stronger together.  

 

 

Job Overview:

 

We are looking for motivated, customer-focused Passenger Service Agents to join our Ground handling team at Alicante Airport.

As a Passenger Service Agent, you will play a key role in delivering a safe, efficient, and positive travel experience for Norwegian passengers, from check-in to boarding and arrival.

 

Key Responsibilities:

 

  • Check-in Operations: Assist passengers with check-in procedures, travel document verification, seat allocation, baggage acceptance, and boarding pass issuance.
  • Boarding Operations: Manage boarding procedures at the gate, verify travel documents, make boarding announcements, and ensure an efficient and punctual boarding process.
  • Customer Service: Provide friendly, professional assistance to passengers, answering questions, resolving issues, and ensuring a positive customer experience.
  • Arrival Services & Baggage Handling: Assist passengers with delayed, damaged, or missing baggage, process baggage claims and coordinate baggage tracing and follow-up
  • Passenger Assistance: Support passengers with special requirements, including passengers with reduced mobility (PRM), unaccompanied minors (UM) and families travelling with children.
  • Disruption Management: Assist passengers during flight delays, cancellations and other operational disruptions, providing clear information and appropriate support.
  • Operational Coordination: Work closely with flight crews, ramp teams, Duty Managers, and other airport stakeholders to ensure smooth and punctual flight operations.
  • Safety & Compliance: Follow airline procedures, aviation security regulations, and safety standards always.

 

 

Skills & Requirements:

 

  • Strong customer service and communication skills.
  • Good command of English and Spanish, both written and spoken.
  • Ability to work efficiently in a fast-paced airport environment.
  • Strong teamwork, problem-solving skills, and a positive attitude.
  • Flexibility to work rotating shifts, including early mornings, evenings, weekends, and public holidays.
  • Good computer skills and willingness to learn airline departure control systems (DCS).
  • Previous experience in airport ground handling or passenger services is an advantage but not essential.

 

Contract Conditions:

 

This position is offered under a Temporary Replacement Contract (Contrato de Sustitución).

The contract has no predetermined end date, as its duration is linked to the absence of the employee being replaced. It will normally end when that employee returns to work, in accordance with Spanish labour legislation.

The initial working schedule will be 50% of full-time working hours, with the possibility of increasing up to 75%, subject to operational requirements and the applicable contractual arrangements.

 

We are looking for enthusiastic, reliable, and proactive individuals who enjoy working with people and thrive in a dynamic airport environment.

Safety, teamwork, punctuality, and excellent customer service are at the heart of everything we do.

As part of the Ground Handling team, you will represent Norwegian at the airport and contribute to delivering a smooth and enjoyable journey for our passengers

 

 

Do you have any questions?

 

Or need any help with your application? We are here to support you, please contact:

 

Front Off House Manager:

Leticia Segura Calero

Leticia.Segura.Calero@norwegian.com

  

“We care for each other, our customers, and our environment as we navigate the skies  
- the Norwegian way” 

 

Fasten your seatbelt for an exciting journey!  

 

 

Travel required:  

Application deadline: 20.11.26 

 

 

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.

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