Advisor Customer Relations

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Advisor Customer Relations

We are looking for an organized team player passionate about delivering outstanding customer experiences, who is motivated by complex, diverse challenges.

We are currently seeking a dedicated Advisor to join our Customer Relations team within the Customer Care department in Bodø. In this role, you will work closely with passenger rights and aviation industry regulations to ensure the fair, efficient, and professional resolution of customer inquiries for both Widerøe and Norwegian.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.

Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.

No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for: 

• Manage all aspects of customer claims and feedback, including payments, passenger irregularities and baggage irregularities, ensuring timely and efficient resolution.
• Stay informed and up to date on current legislations regarding customer rights and airline liability, EU261/2004, and other relevant regulations & Montreal Convention
• Keep abreast of changes to Norwegian Group’s policies and guidelines, ensuring compliance in all customer interactions.
• Make independent decisions within established policies and liability frameworks to resolve customer cases effectively.
• Evaluate and handle sensitive or complex cases efficiently to prevent further escalation.
• Foster and ensure strong communication and collaboration within the team and with other stakeholders across the organization.
• Participate in projects related to customer irregularities when required, contributing insights and expertise.
• Contribute to developing organizational knowledge and expertise related to flight disruptions
• Contribute to solving other tasks at Customer Care when needed.

You are our ideal candidate if:

• Minimum 1 year experience from Customer Service.
• Strong knowledge of all aspects of airport logistics, our booking process, WEB page and customer experience.
• Solid understanding of passenger legislation, including EU261/2004 and other Civil Aviation Authority (CAA) requirements related to customer liability.
• Proven ability to make independent decisions and handle challenging situations with confidence.
• Flexible and creative problem-solver, able to think "outside the box" to identify solutions.
• Commitment to personal and professional growth, with the ability to adapt to organizational changes.
• Native-level proficiency in Norwegian/Scandinavian or English, both written and spoken.
• Proficient in tools such as ZD (Zendesk), CRM, Amadeus and Microsoft Office 365.
• Good knowledge of systems, logs, and other lookups necessary for the handling of Claims.

We believe you will thrive and succeed in this role if you:

• Are precise, organized, and have a keen eye for detail.
• Possess exceptional written and verbal communication skills.
• Are solution-oriented and enjoy thinking outside the box to find the best outcomes.
• Have strong interpersonal and collaboration skills that contribute to a positive work environment.
• Are proactive, adaptable, and thrive in a fast-paced, dynamic setting.

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines
• We have good pension schemes
• Get comprehensive medical and travel insurance
• You will have the flexibility to combine working from our office and from home
• We offer a competitive salary
• Possibility to participate in activities run by Norwegian SportsClub 
• Opportunity to join our share saving plan

Could this be the start of an amazing journey?

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk! 

If you have any questions, feel free to reach out to: 

Tove Forfang, Manager Customer Relations & Fraud Prevention, tove.irene.forfang@norwegian.com.

“We care for each other, our customers and our environment as we navigate the skies together
- the Norwegian way” (People promise, skal vi ha denne eller endres til Wingman?)

About Norwegian:

The Norwegian group is a leading Nordic aviation company, owning two leading airlines in the Nordics: Norwegian Air Shuttle and Widerøe’s Flyveselskap. Norwegian operates an extensive network connecting the Nordics with major European cities, while Widerøe primarily serves short-runway airports in rural Norway, providing vital regional connectivity.