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Riga Customer Care Centre

Req. Id:  506
Location: 

Riga, LV, 1039

 

 

We are Norwegian all the way and will be our customers smart move; we work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.


Make your smart move now and join our RedNose Warriors Team!

 

 

Norwegian is continuing with our growth in Riga and we are now looking for more talent to join our Customer Care Centre. Working as a Customer Care team member you will be an ambassador for Norwegians friendly customer service and you have a strong interest of resolving acute issues related to our customers travel needs. You provide high standard of customer service, have a strong work ethic and are willing to work as a part of a team and independently. 

 


The Business Center in Riga is responsible for replying to all requests from passengers. This includes everything from the booking process until the passenger leaves the airport. To support our new Business Center in Riga, we are looking for representatives in different roles to ensure that we can deliver excellent customer service, and also good and relevant communication across all channels (phone, e-mail, social media, live chat). 

 

 

You will be responsible for 

 

  • Providing frontline booking assistance for our customers in different channels (Phone, chat, Social Media and email)
  • Resolving acute issues related to our customers’ travel needs
  • Handling customer claims and feedback in various channels
  • Performing administrative tasks to support business requirements as and when needed 
  • This job will be for you if
  • You are service minded and have a positive attitude
  • You have a high degree of flexibility
  • You have the ability to multitask in a dynamic, high paced environment
  • You have the ability to take ownership and solve problems
  • You have a “Can do” attitude and a willingness to pitch in with other tasks as needed
  • You like to work shift (including evenings/weekends)

 


You are our ideal candidate if

 

  • Your English language skills at least B2 level is required (verbal and written)
  • You have frontline customer service experience in an airline, a contact centre or airport experience
  • You have experience working in digital platforms and quick to grasp new technology
  • Experience from the following is an advantage:
  • BSP/IATA fare and tariff knowledge
  • Group reservation
  • Other GDS
  • World tracer 
  • Being fluent in one or more Scandinavian language is an advantage, but not a requirement.

 

 

Join us and enjoy our company benefits

 

  • Competitive company benefits including employee priced tickets
  • Positive and exciting place to work in a global expanding organization
  • Challenging, variable and dynamic environment
  • Annual fixed salary gross from EUR 15 000 - 17 000 (depending on your experience, education, and skills)
  • Health insurance

 

 

Do you have any questions?

If so, please contact:

 

Ann-Kristin Ruud
Head of Customer Care
Phone: +47 922 62 109
Email: ann-kristin.ruud@norwegian.com

 

Erik Width
Talent Acquisition Manager
Phone: +47 9777 05 554
Email: erik.width@norwegian.com

 

 

So what are you waiting for? Apply now and make your smart career move!

If you are ready to spontaneously combust at the thought of working with us, we want you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

 

 

Please note: 

We can only accept applications that have been submitted through our recruitment system.

This is an open application and suitable applications will be reviewed on a rolling basis.


 

 

Travel required: Some travelling must be expected 

Application deadline: This is an open application and suitable applications will be reviewed on a rolling basis 

 

 

About Norwegian

 

The Norwegian story began over 27 years ago - we were founded in 1993 but only began operating as a low-cost carrier with bigger Boeing 737 aircraft in 2002. Norwegian expanded across the globe as the airline launched short-haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. We operate a modern and fuel-efficient fleet consisting of Boeing 787 Dreamliners and Boeing 737s.

We were the first airline in the world to join the UN Climate Secretariat’s climate action-initiative in 2019, pledging to work systematically to become carbon neutral by 2050.

From being voted for six consecutive years as Europe’s Best Low Cost airline and for five consecutive years as the World’s Best Low Cost Long Haul Airline by Skytrax to winning Airline Program of the Year Europe & Africa for the fourth consecutive year at the 2020 Freddie Awards - In total Norwegian has won over 55 awards for our service, product and innovation in the industry since 2012.

Norwegian has become part of the fabric of Nordic culture and we take great pride in exporting our Nordic values across the world.