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Customer Care Consultant

Req. Id:  395
Location: 

LV

 

 

We are Norwegian all the way and will be our custumers smart move; we work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.

 

Make your smart move now and join our RedNose Warriors Team!

 

 

Norwegian are continuing with our growth in Riga and we are now looking for Customer Care Consultants to join our Customer Care Team. As a Customer Care Consultant, you are an ambassador for Norwegians customer service. You have a strong interest of resolving acute issues related to our customers travel need. You provide high standard of customer service, have a strong work ethic and are willing to work as a part of a team and independently.

 

 

Join us and enjoy our company benefits

 

  • Competitive company benefits including employee priced tickets
  • Positive and exciting place to work in a global expanding organization
  • Challenging, variable and dynamic environment
  • Annual fixed salary gross EUR 16 200 (depending on your experience, education, and skills)
  • Health insurance

 

 

The Business Center in Riga are responsible for replying to all written requests from passengers who have experienced irregularities before, under or after their journey with Norwegian. This includes everything from the booking process until the passenger leaves the airport. To support our new Business Center in Riga, we are looking for consultants to ensure that we can deliver excellent customer service, good and relevant communication across all channels (phone, e-mail, social media, live chat). You will report directly to Team Leader at Norwegian Business Centre, Riga.

 

 

You will be responsible for

 

  • Providing assistance for frontline booking agents
  • Handling customer claims and feedback
  • Performing administrative tasks to support business requirements as and when needed

 

 

This job will be for you if

 

  • You are service minded and have a positive attitude
  • You have a high degree of flexibility
  • You have the ability to multitask in a dynamic, high paced environment
  • You have the ability to take ownership and solve problems
  • You have a “Can do” attitude and a willingness to pitch in with other tasks as needed
  • You like to work shift (including evenings/weekends)

 

 

You are our ideal candidate if

 

  • Your English language skills at least B2 level is required (verbal and written)
  • You are fluent in one or more other Scandinavian and/or European language is an advantage
  • You have frontline customer service experience in an airline or contact centre
  • You have experience working in digital platforms and quick to grasp new technology
  • You have experience from the following is an advantage:
    • BSP/IATA fare and tariff knowledge
    • Group reservation
    • Other GDS
    • Frontline support and supervision

 

 

Do you have any questions?

If so, please contact: 

 

Ann-Kristin Ruud

Head of Customer Support Centre

Phone: +47 922 62 109

Email: ann-kristin.ruud@norwegian.com

 

Erik Width

Talent Acquisition Manager

Phone: +47 9777 05 554

Email: erik.width@norwegian.com

 

 

So what are you waiting for? Apply now and make your smart career move!

If you are ready to spontaneously combust at the thought of working with us, we want you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

 

 

Please note: We can only accept applications that have been submitted through our recruitment system.

 

 

 

Travel required: No travelling required 

Application deadline: 15/01/2021 

 

 

About Norwegian

 

The Norwegian story began over 27 years ago - we were founded in 1993 but only began operating as a low-cost carrier with bigger Boeing 737 aircraft in 2002. Norwegian expanded across the globe as the airline launched short-haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. We operate a modern and fuel-efficient fleet consisting of Boeing 787 Dreamliners and Boeing 737s.

We were the first airline in the world to join the UN Climate Secretariat’s climate action-initiative in 2019, pledging to work systematically to become carbon neutral by 2050.

From being voted for six consecutive years as Europe’s Best Low Cost airline and for five consecutive years as the World’s Best Low Cost Long Haul Airline by Skytrax to winning Airline Program of the Year Europe & Africa for the fourth consecutive year at the 2020 Freddie Awards - In total Norwegian has won over 55 awards for our service, product and innovation in the industry since 2012.

Norwegian has become part of the fabric of Nordic culture and we take great pride in exporting our Nordic values across the world.