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Senior Consultant Passenger Recovery FBU

Req. Id:  253

Lysaker, 02, NO, 13366

The Passenger Recovery Team seek eager and motivated coworker to supplement the Recovery position.

The Passenger Recovery Team is responsible for assisting our passengers when disruptions occur. This includes planning how to get our passengers to their destination with the minimum of inconvenience and provide information to the passengers, Ground Handlers and our Customer Care team.


This is a temporary position lasting until 31.12.2020.



• Responsible for coordinating passenger irregularities, secure information internally and externally 
• Assist IOCC Duty Managers during irregularities 
• Make sure passengers are informed at all times during irregularities 
• Make decisions regarding handling of passengers when we experience irregularities 
• Make sure all passengers are taken care of 
• Be point of contact for OCC, handling agents, coordinators, others 
• Responsible to follow up manuals, and to make sure these are always correctly updated 
• Updated Todays Traffic on webpage during irregularities
• Log daily traffic and incidents 
• Assist on training and contribute to developing knowledge regarding irregularities internally and     externally 
• Collect information regarding reasons for irregularities 
• When required, participate in various projects 
• Stay updated on current legislations regarding passenger handling 
• Assist with other task in the Customer Care process


• Experienced in working with handling passenger irregularities 
• Flexibility 
• Ability and desire to develop professionally 
• Fluent Norwegian/Scandinavian and English skills, both oral and written 
• Eager and willing to take on any challenge! 
• Working experience from Airport operations is essential 
• Documented ALTEA CM skills is required


Personal skills: 
• Good system skills 
• Ability to cooperate 
• Good communication skills 
• Knowledge about products, rules and regulations within Norwegian 
• Good organizational skills 
• Solution orientated 
• Willingness and ability to perform all kinds of tasks assigned 
• Ability to work independently and in a team 


We offer: 
•    Competitive company benefits including employee priced tickets and share saving program
•    Good pension and insurance schemes
•    Positive and exciting place to work in a global expanding organization
•    Challenging, variable and dynamic environment



Travel required:  

Application deadline: 13.12.19 

Norwegian Air Shuttle is the fifth largest low-cost carrier in the world with around 11,000 dedicated colleagues globally. Our customers can choose from over 500 routes to more than 150 destinations in Europe, North Africa, the Middle East and Thailand, as well as North and South America. The company is headquartered in Norway and was listed on the Oslo Stock Exchange in 2003. Today, Norwegian has around 160 aircraft and sports one of the world's youngest and greenest fleets with an average age of just 3,8 years.
Norwegian has been voted 'Europe's Best Low-Cost Airline' by passengers for sis consecutive years at the SkyTrax World Airline Awards 2013-2018, along with being named the 'World's Best Low-Cost Long-Haul Airline' for the past six years.