Product & CX Data Analyst

Req. Id:  2182
Location: 

Lysaker, NO, 1366

 Type of contract: Permanent

 

"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

 

 Are you our new Product & CX Data Analyst?

 

Come join our Team!

 

We are strengthening our Products & Customer Experience team with an analyst. The Product & Customer Experience team oversees the day-to-day operation and business development of our products, customer experience and our loyalty program, Norwegian Reward.

 

As an analyst in our dynamic team, you will have the unique opportunity to influence and shape the future path of our products and services, ensuring they not only meet but exceed our customer`s expectations and foster a lasting engagement.

 

The Product & Customer Experience Data Analyst role is located at Fornebu, and reports to Vice President Products & Customer Experience.

 

 

We can offer: 

 

  • We provide a variety of career opportunities in our dynamic and innovative work environment. 
  • Company benefits including employee priced tickets. 
  • Good pension and insurance schemes. 
  • A great place to improve your analytical capabilities and to learn the aviation industry. 

 

In this role you will be responsible for:

 

  • Design, develop, and maintain dashboards and reporting tools for regular tracking of key product, customer experience and loyalty metrics.
  • Build, maintain and expand the data model for Product & Customer Experience analytics.
  • Contribute to extraction, refinement, and enrichment of customer data from relevant systems to Norwegian’s AWS-based data platform (NDAP), and from NDAP to Power BI models for reporting and ad-hoc analyses.
  • Prepare and publish dashboards with Product & Customer Experience insights to serve the needs of the Product & Custoemr Experience team and relevant stakeholders within the organisation.
  • Collaborate with multiple internal stakeholders to gather requirements and feedback, ensuring alignment in data-driven initiatives.
  • Conduct regular training sessions and workshops to foster a deeper understanding of data tools and insights within the Product & Customer Experience team.

 

 

This job will be for you if:

 

  • Bachelor’s or master’s degree in data science, computer science, analytics engineering or other quantitative fields.
  • Minimum of 3-5 years of experience in a data analytics or data science role, preferably in the airline or travel industry.
  • Relevant experience with Customer Experience data or other customer data is an advantage, but not required.
  • You are passionate about working with data analytics and data modelling.
  • You are proficient with tools such as PowerBI, Tableau, SQL, or similar.
  • Experience working in large organisations with enterprise-level data platforms is preferrable.
  • You are fluent in English, both written and spoken. A Scandinavian language is an advantage but not a requirement.
  • Excellent communication and presentation skills, able to translate complex data and concepts into understandable insights for non-technical stakeholders.

 

 

 

Do you have any questions? 

If so, please contact: 

 

 

Cecilie Nybø Carlsen

Vice President Products & Customer Experience

Email:  cecilie.nyboe.carlsen@norwegian.com

 

 

 

 

So, what are you waiting for?  

If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.  

 

Please note: We can only accept applications that have been submitted through our recruitment system. 

 

We hope to welcome you on board! 

 

Location: Norway 

Travel required: Some travelling must be expected 

Application deadline: 29.02.2024 

 

 

Our Story

 

Who is Norwegian today? 

Norwegian is today the largest Norwegian airline and is one of Europe's leading low-cost airlines with over 4,000 employees. In 2022, Norwegian had more than 18 million passengers. The company offers an extensive route network between the Nordic countries and destinations in Europe and operates from air bases in Norway and other European cities. The company is listed on the Oslo Stock Exchange. 

 

Over 20 years in the air 

In 2022, Norwegian celebrated its 20th anniversary. Right from the start, the company’s most important task has been to offer affordable flights to everyone and to help people fly with more freedom of choice on their journey. More than 300 million passengers have flown with Norwegian. 

 

A sustainable future 

Norwegian is a driving force behind sustainable solutions and green transformation in aviation. The company aims to reduce CO2 emissions by 45% by 2030. That is why Norwegian renews its aircraft fleet, promotes sustainable aviation fuel, reduces and recycles waste, and uses weather and wind data for more efficient flights which save fuel. Norwegian's ambition is to become the most sustainable choice for passengers. 

 

 

 
 

 

 

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.