Passenger Operations Specialist

Req. Id:  2201

Lysaker, NO, 1366


 Passenger Operations Specialist 

Application deadline: 29.02.2024 

Location: Norway 

Type of contract: Permanent


Are you our new Passenger Operations Specialist?


Passenger Operations Specialist,  100% position.


Come join our Team!

We now seek to strengthen our team, based at our Head Quarter at Oslo - Fornebu.

The position is part of our Customer Care department with a position in the Integrated Operational Control Center (IOCC) that delivers operational services to Norwegian’s Air Operators Certificates (AOC’s) and is a fundamental platform for enabling schedule integrity to deliver an unrivalled product to our customers.

Workplace is at our headquarters at Fornebu, and working hours are continuous shifts 24/7.

The position reports to Manager Passenger Operations.


We can offer:  

  • Good pension and insurance schemes
  • Passionately colleagues in a work environment with a caring heart
  • Possibility to travel in Europe with employee priced tickets. 

You are our ideal candidate if you have:

  • Experience in the Aviation or Transportation industry, preferably related to irregularities and Airport operations.
  • Altea skills is an advantage.
  • Knowledge about applicable rules and regulations within the aviation industry is an advantage.
  • Analytical skills and are solution-orientated.
  • Proven ability to develop and maintain relationships with a range of stakeholders and efficiently communicate both written and orally.


This job will be for you if you are:  

  • Self-motivated, detail-oriented, and structured
  • Able to understand complex software systems.
  • Able to work efficiently under pressure.
  • Able to work both independently and in a team.
  • Fluent in Scandinavian and English - written and spoken.


 In this role you will be responsible for: 

  • Monitoring the daily traffic flow related to passenger operations.
  • Actively participate in the daily operation, in close cooperation with Duty Manager in IOCC.
  • Coordinating and finding solutions for passengers when irregularities occur.
  • Handling passengers according to current rules and legislations.
  • Keeping passengers informed during irregularities.
  • Internal and external information during irregularities.
  • Being point of contact for Ground handlers and other stakeholders.
  • Loging daily traffic and incidents.


Do you have any questions? 

If so, please contact: 


Gunhild Helland

Manager Passenger Operations



Thor Philip Holm

Director Passenger Operations




So, what are you waiting for?  


If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.


You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.  


Please note: We can only accept applications that have been submitted through our recruitment system. 


We hope to welcome you on board! 



Travel required: No travelling required. 


Location: Norway 

Travel required: Some travelling must be expected 

Application deadline: 29.02.2024 



Our Story


Who is Norwegian today? 

Norwegian is today the largest Norwegian airline and is one of Europe's leading low-cost airlines with over 4,000 employees. In 2022, Norwegian had more than 18 million passengers. The company offers an extensive route network between the Nordic countries and destinations in Europe and operates from air bases in Norway and other European cities. The company is listed on the Oslo Stock Exchange. 


Over 20 years in the air 

In 2022, Norwegian celebrated its 20th anniversary. Right from the start, the company’s most important task has been to offer affordable flights to everyone and to help people fly with more freedom of choice on their journey. More than 300 million passengers have flown with Norwegian. 


A sustainable future 

Norwegian is a driving force behind sustainable solutions and green transformation in aviation. The company aims to reduce CO2 emissions by 45% by 2030. That is why Norwegian renews its aircraft fleet, promotes sustainable aviation fuel, reduces and recycles waste, and uses weather and wind data for more efficient flights which save fuel. Norwegian's ambition is to become the most sustainable choice for passengers. 






Our Story

The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.