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Maintenance Operations Manager

Req. Id:  206

Gatwick, GB


The Technical Department in Norwegian is part of the Continuing Airworthiness Management Organisation responsible for the 787 fleet. The Maintenance Operations Manager is responsible

for ensuring that all tasks delegated to the section are resolved satisfactorily and in accordance with the Organization’s quality requirements. They have administrative authority over the section, and report to the Technical Director.



Job description


  • Establish and maintain procedures that ensure all scheduled maintenance, AD/SB compliance, or modifications to aircraft, components and equipment are performed within required timeframes
  • Based on the anticipated flying schedule, establish cost effective and robust planning of Base/Line maintenance over the long and short-term
  • Establish appropriate arrangements for MRO support to cover all anticipated Line and Base maintenance activity including adequate manpower, tooling and equipment
  • Ensure provision of suitably qualified engineering personnel and ensure that they receive information, instructions and training required to achieve satisfactory work performance
  • Support the planning function and MRO’s with updated operating plans, enabling each unit to best support the required level of aircraft availability
  • Ensure in liaison with maintenance planning representatives that all work performed by MRO’s is in accordance with CAMO requirements
  • Ensure effective management of unscheduled maintenance events
  • Ensure effective management of all materials management requirements in relation to scheduled and unscheduled maintenance
  • Monitor the use of the Deferred Defect List (DDL) and the maintenance elements of the MEL and the Configuration Deviation List (CDL) system
  • Ensure aircraft records including the Aircraft Technical Log (ATL) and computerised Maintenance management System (MMS) are managed according to regulatory requirements and company procedures
  • Establish key performance indicators and monitor supplier performance regarding service delivery commitments, quality and cost effectiveness
  • Support negotiation and ongoing management of contracts for outsourced maintenance, repair and overhaul from approved vendors. Evaluate tenders and quotations as necessary to optimise costs and service delivery
  • Follow up actual costs of planned maintenance activities and act on deviations from the budget
  • Ensure corrective action plans are made and implemented to address all non-conformities raised during audits or deviation reports





  • Relevant Engineering Degree or Aircraft Engineer to B1/B2 standard, with a minimum of 5 years post qualification experience in a technical/maintenance management role in commercial aviation
  • Strong analytical capability with excellent MS office suite skills & MRO systems experience



Education level


  • Academy college / University



Personal qualities



  • Flexible attitude, team spirit, able to manage different levels of workload
  • Ability to develop and maintain good working relationships with supplier’s and co-workers at all functional levels
  • Proven ability to achieve goals while working under tight time constraints while maintaining technical standards and integrity



We offer



  • Competitive company benefits including ID tickets
  • Good pension and insurance schemes
  • Positive and exciting place to work in a global organisation
  • Challenging, variable and dynamic environment


Contact info

Scott Clark

Technical Director

Phone: +447974949005

E-mail address:




Travel required: Some travelling must be expected 

Application deadline: 21/10/2019 

Norwegian Air Shuttle is the fifth largest low-cost carrier in the world with around 11,000 dedicated colleagues globally. Our customers can choose from over 500 routes to more than 150 destinations in Europe, North Africa, the Middle East and Thailand, as well as North and South America.The company is headquartered in Norway and was listed on the Oslo Stock Exchange in 2003. Today, Norwegian has around 160 aircraft and sports one of the world's youngest and greenest fleets with an average age of just 3,8 years.
Norwegian has been voted 'Europe's Best Low-Cost Airline' by passengers for sis consecutive years at the SkyTrax World Airline Awards 2013-2018, along with being named the 'World's Best Low-Cost Long-Haul Airline' for the past six years.