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Customer Care Coordinator (Scandinavian speaking)

Req. Id:  1002
Location: 

Barcelona, ES, 08820

 

Customer Care Coordinator 

Application deadline: 30.08.2022 

Location: Spain 

 

 

We are Norwegian all the way and will be our customers smart move; we work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.

 

Make your smart move now and join Norwegian!

 

 

Norwegian are now looking for Customer Care Coordinator to join our Customer Care Team in Barcelona Support Office. If you are a person with a strong dedication of helping customers and give them the best customer experience, you may be the person we are looking for. You have a positive attitude, can multitask in a dynamic environment, and have a high degree of flexibility.

 

 

Join us and enjoy our company benefits

 

  •  Competitive company benefits including employee priced tickets
  •  Positive and exciting place to work in a global expanding organization
  • Challenging, variable and dynamic environment
  •  Schedule: from Mon to Sun, from 07.00 to 22.00 (08.00 to 16.00 during the first trimester, with possibility to extend to wider schedule moving forward)
  •  Competitive salary: 23.000 EUR gross/yearly

 

 

The Support Office in Barcelona is responsible for ensuring that our customers are being looked after before, under or after their journey with Norwegian. This includes everything from the booking process until the passenger leaves the airport. We are looking for consultants to ensure that we can deliver excellent customer service, good and relevant communication across all channels (phone, e-mail, social media, live chat). You will report directly to Team Leader at Support Office, Barcelona.

 

 

You will be responsible for

 

  • Providing frontline booking assistance for our customers via different channels (Phone, chat, social media and email)
  • Resolving acute issues related to our customers’ travel needs
  • Handling customer claims and feedback in various channels
  • Performing administrative tasks to support business requirements as and when needed 

 

This job will be for you if

 

  • You are service minded and positive attitude
  • You have high degree of flexibility
  • You have the ability to multitask in a dynamic, high paced environment
  • You have the ability to take ownership and solve problems
  • You have "Can do” attitude and a willingness to pitch in with other tasks as needed
  • You can work shifts (including evenings/weekends)

 

 

You are our ideal candidate if

 

  • You are native in one of the following languages: Norwegian, Swedish or Danish
  • Your English language skills minimum B2 level (verbal and written)
  • You have frontline customer service experience, preferably in an airline, contact center or airport experience
  • You have experience working in digital platforms and quick to grasp new technology
  • You are confident and professional on the phone
  • You have good working knowledge of MS Office
  • AMADEUS or other GDS systems knowledge will be an advantage

 

 

 

Do you have any questions?

If so, please contact: 

 

Monica Gonzalez Martinez

Head of Customer Support Centre

Email: Monica.Gonzalez.Martinez@norwegian.com

 

Susanne Lorentzen

Recruiter, Talent Acquisition Team

Email: Susanne.Eliassen.Lorentzen@norwegian.com

 

 

 

So what are you waiting for? Apply now and make your smart career move!

If you are ready to spontaneously combust at the thought of working with us, we want you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

 

 

Please note: We can only accept applications that have been submitted through our recruitment system.

 

 

 

 

Travel required:  

Application deadline: 30.08.2022 

 

 

Our Story


The Norwegian story began almost three decades ago - we were founded in 1993 but only began operating as a low-cost carrier with Boeing 737 aircraft in 2002. Our core values have remained the same since the beginning – to offer affordable fares for all and to allow customers to travel the smart way by offering value and choice throughout their journey.

The Norwegian brand expanded across the globe as the airline launched short haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. In 2018 the company changed course to focus on core destinations and the right sizing of the airline in response to customer demand and global industry trends.

The rapid global spread of COVID-19 throughout 2020 and into 2021 accelerated this process and in January 2021 the company announced a simplified business structure and a dedicated short haul only network concentrating on a broad range of domestic routes in Norway, across the Nordics and to key European destinations.