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CRM Specialist

Req. Id:  383

Barcelona, ES



We are Norwegian all the way and will be our customers smart move; we work hard to be the low-cost choice with a high-quality experience. We aim to be the sustainable option and a reliable ride by deliver smart solutions for our customers so they can tailor their journey to their needs.  


Make your smart move now and join our RedNose Warriors Team!  



Would you like to work for one of the greatest brands in the airline industry? Do you have an outside-of-the-box, creative and innovative approach to developing excellent marketing in a highly cost-efficient way? We are now looking to hire a CRM Specialist to be based in Barcelona.  


Our newsletters, campaigns and automated programs are for all markets a huge revenue generator and are under constant development. To support our digital growth ambitions, your objective will be to ensure that we are able to deliver personalised, targeted and relevant communications by utilising our data across all owned channels throughout the customer journey. The CRM channels will be in a transition phase the next years and as a CRM Specialist you will be heavily involved in this development as well as responsible for planning, development and optimisation of our CRM communications. 



Join us and enjoy our company benefits 


  • Competitive company benefits including employee priced tickets 
  • Good pension and insurance schemes 
  • Positive and exciting place to work in a global expanding organization 
  • Challenging, variable and dynamic environment 



You are an experienced and talented CRM-professional with digital nerve-endings, you have a need for a high-paced environment, and you are passionate about creating results with others. You will be part of our global Customer Engagement team and work closely with the whole Marketing organisation. You will report directly to Head of Customer Engagement and be located at our offices in Barcelona. 



You will be responsible for 


  • Daily execution of all newsletters, campaigns and ad hoc send outs across all markets 
  • Planning, development and optimisation of CRM programs and content globally 
  • Becoming a CRM subject-matter expert, building industry leading CRM functionalities on a continuous basis 
  • Contribute to create modern digital customer journeys and experiences 



This job will be for you if 


  • You are a strong collaborator and team player 
  • You have a commercial mindset 
  • You are creative and see new opportunities easily  
  • You have excellent communication skills in English, both written and oral 



You are our ideal candidate if  


  • You have a degree in a related subject or relevant professional experience 
  • You have 2+ years’ experience in CRM, marketing automation, channel development etc. 
  • You are commercially and analytical oriented, pro-active in the use of data for improving results and customer experience 
  • You have experience in marketing that uses customer data and/or behavior to personalise content and offers across e-mail, web, social and other inbound channels to deliver highly personalised marketing messages 
  • You can understand technical issues and opportunities for growth in the CRM channels 



Do you have any questions? 


Cecilie Helland-Evebø 

Head of Customer Engagement 

Phone: +47 928 82 001 

Email: cecilie.helland-eveboe@norwegian.com 


Erik Width 

Team Leader Recruitment 

Phone: +47 9777 05 554 

Email: erik.width@norwegian.com 



So what are you waiting for? Apply now and make your smart career move! 


If you are ready to spontaneously combust at the thought of working with us, we want you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.  




Travel required: Some travelling must be expected 

Application deadline: 07/08/2020 



About Norwegian


The Norwegian story began over 27 years ago - we were founded in 1993 but only began operating as a low-cost carrier with bigger Boeing 737 aircraft in 2002. Norwegian expanded across the globe as the airline launched short-haul services across Europe and then entered the long-haul sector serving the US, Asia and South America. We operate a modern and fuel-efficient fleet consisting of Boeing 787 Dreamliners and Boeing 737s.

We were the first airline in the world to join the UN Climate Secretariat’s climate action-initiative in 2019, pledging to work systematically to become carbon neutral by 2050.

From being voted for six consecutive years as Europe’s Best Low Cost airline and for five consecutive years as the World’s Best Low Cost Long Haul Airline by Skytrax to winning Airline Program of the Year Europe & Africa for the fourth consecutive year at the 2020 Freddie Awards - In total Norwegian has won over 55 awards for our service, product and innovation in the industry since 2012.

Norwegian has become part of the fabric of Nordic culture and we take great pride in exporting our Nordic values across the world.